Screenshots
Optional, disclosed, and never a surprise
Screenshot capture in SIPAG is off by default for any relationship where it isn’t explicitly agreed, and disclosed clearly to the professional before it’s ever turned on.
Latest capture
6
Today
28
This week
[ CONTENT NEEDED ]
Retention
Consent status
Disclosed
Client access
Limited
Your access
Full
How screenshots work
From capture to what's kept
1
Disclosure
The professional is told screenshots are enabled before capture begins, as part of accepting that specific client relationship in Connect.
2
Capture behaviour
A screenshot of the active screen is taken at a randomised interval, roughly every eight to twelve minutes during an active tracked session — never while tracking is paused or stopped.
3
Viewing permissions
Only specific, defined roles on the client side — typically the direct manager and account owner — can view captured screenshots. Broader team members do not get access by default.
4
Retention
Screenshots are retained for fourteen days and then permanently deleted, unless one has been attached as evidence to an open PayStaff Protect dispute, in which case it’s retained until that case closes.
Privacy boundaries
What screenshots are for, and where the limits sit
Screenshots exist to support proof of work for specific tasks or disputes — not as a constant surveillance feed. SIPAG is designed so that capture is tied to active tracked sessions, viewing access is limited to defined roles rather than open to anyone at the client organisation, and the professional always has visibility into what’s been captured about their own work, including the ability to view every screenshot taken of their session from their own SIPAG account.
Questions about how screenshots are handled?
We're happy to walk through the exact policy and settings for your relationship.
